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PROFILE:

 

 

PARC publications

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contextual intelligence

The implications of interactional ‘repair’ for human-robot interaction design

Fifth International Workshop on Human Aspects in Ambient Intelligence (HAI '11)

22 August 2011

innovation services

How health IT is changing the nature of medical work

Pacific Sociological Association Annual Meeting

3 March 2011

The work practice center of excellence

Chapter in Making Work Visible: Ethnographically Grounded Case Studies of Work Practice

18 April 2011

The organization of repair in game play

International Institute for Ethnomethodology and Conversation Analysis (IIEMCA)

10 July 2011

Ethnographic research podcasts in the corporate research environment

Pacific Sociological Association Annual Meeting

23 March 2012

Video ethnography and the complexity of service work

First International Conference on the Human Side of Service Engineering

21 July 2012

How can I help you today? The knowledge work of call center agents

Participatory Design Conference 2012

15 August 2012

Exploring the public sector copy shop: from investigation to solution

Annual Meeting of the Society for Applied Anthropology

28 March 2006

The implications of interactional ‘repair’ for human-robot interaction design

Fifth International Workshop on Human Aspects in Ambient Intelligence (HAI '11)

22 August 2011

Organizing sociable group communication: a conversation analytic study

67th Annual Meeting of the Society for Applied Anthropology

27 March 2007

 

 

 

 

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events   view all 

EPIC 2012
14 October 2012 - 17 October 2012 | Savannah, GA  

Video Ethnography and the Complexity of Service Work
21 July 2012 | San Francisco, CA