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PARC publications

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technical publications

How can I help you today? The knowledge work of call center agents

Participatory Design Conference 2012

15 August 2012

Video ethnography and the complexity of service work

First International Conference on the Human Side of Service Engineering

21 July 2012

Ethnographic research podcasts in the corporate research environment

Pacific Sociological Association Annual Meeting

23 March 2012

The implications of interactional ‘repair’ for human-robot interaction design

Fifth International Workshop on Human Aspects in Ambient Intelligence (HAI '11)

22 August 2011

The organization of repair in game play

International Institute for Ethnomethodology and Conversation Analysis (IIEMCA)

10 July 2011

The work practice center of excellence

Chapter in Making Work Visible: Ethnographically Grounded Case Studies of Work Practice

18 April 2011

How health IT is changing the nature of medical work

Pacific Sociological Association Annual Meeting

3 March 2011

The affordances of deep-immersion, team-based video ethnography in the workplace

American Anthropological Association Annual Meeting

1 January 2008

Organizing sociable group communication: a conversation analytic study

67th Annual Meeting of the Society for Applied Anthropology

27 March 2007

Where’s the 'party' in 'multi-party'? analyzing the structure of small-group sociable talk

Proceedings of the 20th Anniversary Conference on Computer Supported Cooperative Work (CSCW 2006)

4 November 2006

How conversation analysis informs the design of social, mobile audio spaces

International Conference on Conversation Analysis

10 May 2006

Exploring the public sector copy shop: from investigation to solution

Annual Meeting of the Society for Applied Anthropology

28 March 2006

Organizing multi-party talk: Orienting to multiple simultaneous conversations

9th International Pragmatics Conference (IPrA)

10 July 2005

Pivot turns and the relaxation of continuity

Midwest Sociological Society Conference

31 March 2005

 

 

 

 

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events   view all 

EPIC 2012
14 October 2012 - 17 October 2012 | Savannah, GA  

Video Ethnography and the Complexity of Service Work
21 July 2012 | San Francisco, CA