Erik Vinkhuyzen specializes in video-based ethnographic studies of work. He uses video recordings of people at work to study the details of how people organize their work and workplace, how people coordinate with each other through formal and informal communication, the effects of the physical environment on the work, the role of technology in the accomplishment of work, and how an organization's (sub)culture affects the work.
Over the years, Erik has conducted ethnographic studies of work in a great variety of institutional settings: call centers, insurance agents’ offices, air traffic control centers, mission control offices, copy shops, system engineering departments, administrative assistance loci, dimensional engineers in truck manufacturing plants, members of globally distributed work teams, and others. Currently, he is studying the use of electronic health record systems and paper charts in medical settings.
Erik received his Ph.D. from the University of Zurich in Switzerland and wrote his dissertation on the practical impact of expert systems in the workplace. He learned to do ethnographic studies of work at the Institute for Research on Learning (IRL).
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14 October 2012 - 17 October 2012 | Savannah, GA
Video Ethnography and the Complexity of Service Work
21 July 2012 | San Francisco, CA
The Implications of Interactional ‘Repair’ for Human-Robot Interaction Design
22 August 2011 | Lyon, France