Erik Vinkhuyzen is a principal scientist who specializes in video-based ethnographic studies of people and technology. He uses video recordings of people at work to study the details of how people organize their environment, coordinate with each other through formal and informal communication, the role of technology in the accomplishment of tasks, and how their practices reflect an organization's culture.
Over his 16-year tenure at PARC, Erik has conducted ethnographic studies of people and technology in a great variety of institutional settings: call centers, insurance agents’ offices, air traffic control centers, mission control offices, copy shops, system engineering departments, administrative assistance loci, dimensional engineers in truck manufacturing plants, members of globally distributed work teams, electronic health record systems and paper charts in medical settings, chat systems, telecom router maintenance, train maintenance engineers, and other technologies.
Erik received his Ph.D. from the University of Zurich in Switzerland and wrote his dissertation on the practical impact of expert systems on work. Previously, he worked at the Institute for Research on Learning (IRL) and NASA Ames Research Center.
blog posts view all
events view all
14 October 2012 - 17 October 2012 | Savannah, GA
Video Ethnography and the Complexity of Service Work
21 July 2012 | San Francisco, CA
The Implications of Interactional ‘Repair’ for Human-Robot Interaction Design
22 August 2011 | Lyon, France