The implications of interactional ‘repair’ for human-robot interaction design

Fifth International Workshop on Human Aspects in Ambient Intelligence (HAI '11)

22 August 2011

The organization of repair in game play

International Institute for Ethnomethodology and Conversation Analysis (IIEMCA)

10 July 2011

Rethinking how projects are managed: meeting communication across the organizational hierarchy

Chapter in Making work visible: ethnographically grounded case studies of work practice, edited by Margaret H. Szymanski and Jack Whalen

April 2011

Interactions at a reprographics store

Chapter in Making work visible: ethnographically grounded case studies of work practice, edited by Margaret H. Szymanski and Jack Whalen

April 2011

How health IT is changing the nature of medical work

Pacific Sociological Association Annual Meeting

3 March 2011

Expert system technology and work practice

Chapter in Orders of Ordinary Action, edited by Stephen Hester and David Francis.

2007

Teaching organizational ethnography

Proceedings of EPIC 2007

3 October 2007

The problem of knowledge decoupling in software development projects

Proceedings of the 28th International Conference on Software Engineering

20 May 2006

Organizing a remote state of incipient talk: Push-to-talk mobile radio interaction

Language in Society

2 May 2006

Studying workscapes

Discourse & technology: multimodal discourse analysis

31 December 2004

Would you like to do it yourself? Service requests and their non-granting responses

Applying Conversation Analysis

31 December 2004

Mobile radio interaction: the organization of a remote state of incipient talk

Pacific Sociological Association

April 2004

Studying workscapes through a natural observational discipline

Georgetown University Round Table Proceedings

15 October 2002

Document-mediated activities at a quick print shop

American Sociological Association Annual Meeting

19 August 2001

The use of gesture and props in describing documents

7th Annual Conference on Language, Interaction and Culture

24 May 2001

Expert systems in (inter)action: diagnosing document machine problems over the telephone

Workplace studies: recovering work practice and informing system design

1 January 2001