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PARC publications

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contextual intelligence

The implications of interactional ‘repair’ for human-robot interaction design

Fifth International Workshop on Human Aspects in Ambient Intelligence (HAI '11)

22 August 2011

innovation services

How health IT is changing the nature of medical work

Pacific Sociological Association Annual Meeting

3 March 2011

Interactions at a reprographics store

Chapter in Making work visible: ethnographically grounded case studies of work practice, edited by Margaret H. Szymanski and Jack Whalen

April 2011

Rethinking how projects are managed: meeting communication across the organizational hierarchy

Chapter in Making work visible: ethnographically grounded case studies of work practice, edited by Margaret H. Szymanski and Jack Whalen

April 2011

The organization of repair in game play

International Institute for Ethnomethodology and Conversation Analysis (IIEMCA)

10 July 2011

Video ethnography and the complexity of service work

First International Conference on the Human Side of Service Engineering

21 July 2012

Expert system technology and work practice

Chapter in Orders of Ordinary Action, edited by Stephen Hester and David Francis.

2007

The implications of interactional ‘repair’ for human-robot interaction design

Fifth International Workshop on Human Aspects in Ambient Intelligence (HAI '11)

22 August 2011

Studying workscapes

Discourse & technology: multimodal discourse analysis

31 December 2004

Teaching organizational ethnography

Proceedings of EPIC 2007

3 October 2007

 

 

 

 

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events   view all 

EPIC 2012
14 October 2012 - 17 October 2012 | Savannah, GA  

Video Ethnography and the Complexity of Service Work
21 July 2012 | San Francisco, CA