Nozomi aims to capture "practical management of knowledge" -- how knowledge is shared, acquired, transferred, and used as part of activities. She emphasizes the importance of informing practitioners of her findings, and has co-designed activities with them based on findings so that they can work more collaboratively to better manage knowledge.
With these goals in mind, Nozomi Ikeya studies "knowledge in action" in social settings from an ethnomethodological perspective. She has conducted ethnographic studies of work practice in various professional work settings, including: emergency medical practice at hospitals and emergency call centers; library services, particularly service design practices and reference service interactions; system engineers' project management and discovery; and hardware designers' work practices.
Nozomi was recently a visiting professor at Comprehensive Open Innovation Center at Saitama University, and was also Associate Professor of the Sociology Department at Toyo University in Japan before coming to PARC. Dr. Ikeya received her Ph.D. in Sociology from the University of Manchester in the United Kingdom.
related focus areas
in the news view all
Ethnographic Researches by Japanese Firms Draw Attention
15 October 2007 | Tech-On (Nikkei Business Publications)
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Phenomena of value co-creation in service
18 October 2010 - 20 October 2010 | Hakodate, Japan
29 August 2010 - 1 September 2010 | Tokyo, Japan