home › people



Victoria Bellotti
  • Research Fellow and developer of PARC's Opportunity Discovery research and strategic investment targeting program
  • personal information management, task management; user-centered design of context- and activity-aware computing systems
  • Ph.D. in Human Computer Interaction from Queen Mary and Westfield College; M.S. in Ergonomics, and B.S. in Psychology from University College, all within London University in the United Kingdom
  • 20 patents
  • awarded membership of the ACM SIGCHI Academy for her contributions to the field and professional community of Human Computer Interface



Megan Clar
  • ethnography and behavioral analysis


Jennifer Englert
  • ethnography, user interface design and user experience
  • Ph.D., Cognitive Engineering, Ohio State University, B.A., Psychology, Angelo State University
  • 16 patents, 35 papers and book chapters


Maryann Fuhrmann
  • ethnography, education and behavioral science
  • M.A., Instructional Design and Technology, Rochester Institute of Technology, B.A., Sociology, University of Rochester


James Glasnapp
  • evaluation, planning, behavioral theory, modeling, requirement analysis, competency transfer, advertising, and public health
  • ethnography for transportation, healthcare, distributed workplaces, human-display interaction
  • Ph.D. and masters, University of California, Berkeley; Masters Certfication, Academy of Intuition Medicine



Luke Plurkowski
  • social "interaction analyst"
  • wide-ranging expertise in sociology, ethnomethodology, conversation analysis, ethnography, video analysis
  • improving human-robot interactional capabilities
  • delivering ethnography how-to training


Mary Ann Sprague
  • ethnography, user experience, user interface
  • M.S., Computer Science, Rochester Institute of Technology, B.S. Computer Science, Michigan Technological University
  • 15 patents, 10 papers


Patricia Swenton-Wall
  • blends psychology, interaction design and ethnography to conduct socio-technical studies of people in work and non-work contexts in order to design customer inspired technologies and services
  • M.S, Psychology, North Carolina State University, B.S., Psychology, SUNY
  • 6 patents


Peggy Szymanski
  • ethnography
  • Ph.D., University of California
  • 20 papers