Sensemaking with tweeting: exploiting microblogging for knowledge workers

• Bongwon Suh
• Lichan Hong
• Gregorio Convertino
• Ed H. Chi

CHI 2010 Microblogging workshop

11 April 2010
Atlanta, Georgia, USA

description

Just because the rules surrounding microblogging services are simple does not mean that tools' support for them should be simple too. Microblogging generates volumes of interesting social content, but there is a lack of frameworks and tools that allow us to exploit such information and enhance knowledge workers’ sensemaking. Beyond adoption, we believe that new promising research directions on microblogging include designing and evaluating tools that extract and exploit social information. In this paper, we discuss a number of ways to exploit microblogging in support of two recurrent sensemaking tasks: (1) when a user is seeking information (information foraging and active exploration) and (2) when information is delivered to the user (awareness and passive monitoring).