Collective Intelligence In Organizations (CIorg): Tools and Studies

7 November 2010

description

Special Issue of the Journal of CSCW: Call For Papers (2011)

The workshop was the occasion to call for submissions for a special issue of the Journal of CSCW on the CIorg topic. Submissions to this issue are invited, starting from the pool of participants of the workshop at both venues (ACM Group 2010 and ACM CSCW 2010). Please download the call for papers from the link below. Submissions are also being invited via mailing lists in the HCI, CSCW, and Information Sciences.

Dates

• Submission deadline EXTENDED to 14th February 2011
  
• Reviews returned: 25th March 2011
  
• Submission deadline for  revised manuscripts: 13th May 2011 

Please read the call for papers (e.g., questions) and in your submission draw implications for CIorg. Submissions should be 6000-8000 words (note that we can be flexible if you have 'slightly more' content in your initial submission). Follow the Springer guidelines for authors, available at http://www.editorialmanager.com/cosu

ACM Group Workshop venue (2010)

November 7, 2010 Sanibel Island, FL (USA)

Workshop wiki: http://ciorg.wikispaces.com.

ACM Group 2010 Conference site

Web 2.0 tools are penetrating into organizations after their successful adoption in the consumer domain (e.g., social networking; sharing of photos, videos, tags, or bookmarks; wiki-based editing). Some of these new tools and the collaborative processes that they support on the large scale are often referred to as Collective Intelligence (CI).

This workshop, co-organized by PARC, XRCE, IBM Research, and University of Milano-Bicocca, brings together leading researchers and designers who are studying or developing CI tools aimed at workers in organizations. The goal is to further articulate the emerging research agenda for this new CSCW area and define new observed forms of CI in organization. Studies of communities, CI tools, and new methods will be discussed. This is the second edition of this workshop, after a successful first venue occurred at ACM CSCW 2010 (www.parc.com/event/980/collective-intelligence-in-organizations.html).

Workshop Schedule

Session 1 (9:00 - 10:30)

Supporting and analyzing communities

• (short) Damianos L.E., Holtzblatt L.J. Measuring Community Success: One Size Does Not Fit All
• (short) Huh J., Ackerman M.S. Using Collective Intelligence for Supporting Diabetes Patients
• (long) Cabitza F., Simone C. Web-Based Surveys As Lightweight Tools To Promote Collective Awareness in Medical Communities

Break (10:30 - 11:00)

Session 2 (11:00-12:30)

Advanced CI: Brainstorming and deliberation

• (long) Vivacqua A.S., Expedito C., Galuzzo F., Borges, M.R.S., da Silva, S.T.F. Moving from Ideas to Proposals
• (long) Klein M. Using Metrics to Enable Large-Scale Deliberation
• (short) Gartrell M., Beach A. Ramanarayanankrishnaniyer J., Xing X., Lv Q., Han R., Mishra S., Seada K. Integrating Wikipedia, Facebook, and Other Personal Online Context into Collaborative E-Brainstorming

Lunch (12:30-13:30): hosted on-site

Session 3 (13:30-15:00)

Feeding of CI and exploitation of traces (aggregating, organizing, recommending)

• (short) Oral T., Shami N.S. Dealing with the Cold Start Problem when Providing Personalized Enterprise Content Recommendations
• (short) Hanrahan B., Quintana-Castillo R., Stewart M., Perez-Quinones, M.A. Wiki Atoms: Contributions to Wikis as Atomic Units
• (short) Chidlovskii B., Faddoul, JB. Sharing the Collective Intelligence between E-mail Applications
• (long) Convertino G., Hanrahan B. Kong N., Weksteen T., Bouchard G., Archambeau C., Chi E.H., Mail2Wiki: Low-Cost Sharing and Organization on Wikis

Break (15:00-15:30)

Session 4 (15:30-17:00)

• Discussion in groups
• Brief reports presented from the groups (wiki notes)

Conference welcome reception (17:00-18:00): see conference program

Dinner & social (19:30, TBD)

Workshop Themes and Questions

Workshop themes of interest

1. Feeding CI. Knowledge creation, capture and use: infrastructures; e.g., Q&A, sharing and lurking in CMS.
2. Exploiting and institutionalizing CI. Knowledge reuse and community development; e.g., wikis, tools for communities and organizational memory, recommendation tools, business process.
3. Advanced CI functions. Brainstorming, sense-making and decision-making, voting, planning, e.g., collective sensemaking; semantic web tools.
4. Research and design methods:
a) Methods for measuring key CI factors in specific domains: e.g., critical mass, incentives, ownership, metrics of participation and success, metrics of decision quality.
b) Methods for developing CI tools; e.g., scenarios, personas, storytelling, participatory design.

Research and Design Questions

What defines the forms of CI that emerge in specific organizations? How are they different from other forms of CI observed in the consumer Web?

• What are the organizational processes that are best suited to bottom-up organization and what features of CI tools can capture these?
• What is the degree of domain modeling that the tools need to support to leverage content created and shared?
• What are available traces from previous activities and how they can be exploited for the current activity and to organize the dynamic knowledge being created?
• What visualizations and abstractions can help to monitor and make sense of the activities of others?
• How do factors such as trust, motivation, attribution, and traceability affect information and activity flows in organizations? How can these factors be ‘designed in’ CI tools?
• What lessons did you learn about metrics and mix of research methods, such field studies and logs analysis, for CI research and design?

presenter(s)

1. Participants

• Damianos L.E. , Holtzblatt L.J., Measuring Community Success: One Size Does Not Fit All, The MITRE Corporation, USA
  
• Huh J., Ackerman M.S., Using Collective Intelligence for Supporting Diabetes Patients, School of Information, University of Michigan, USA
  
• Cabitza F., Simone C., Web-Based Surveys As Lightweight Tools To Promote Collective Awareness in Medical Communities, University of Milano-Bicocca, Italy
  
• Vivacqua A.S., Expedito C., Galuzzo F., Borges, M.R.S., da Silva, S.T.F., Moving from Ideas to Proposals, Graduate Program in Informatics, Institute of Mathematics of Federal University of Rio de Janeiro, Brasil
  
• Klein M., Using Metrics to Enable Large-Scale Deliberation. MIT Center for Collective Intelligence, USA
  
• Gartrell M., Beach A., Ramanarayanankrishnaniyer J., Xing X., Lv Q., Han R., Mishra S., Seada K., Integrating Wikipedia, Facebook, and Other Personal Online Context into Collaborative E-Brainstorming, Department of Computer Science of University of Colorado at Boulder and Nokia Research Palo Alto, USA
  
• Oral T., Shami N.S., Dealing with the Cold Start Problem when Providing Personalized Enterprise Content Recommendations, IBM Corporate Headquarters and IBM TJ Watson Research Center, USA
  
• Hanrahan B., Quintana-Castillo R., Stewart M., Perez-Quinones, M.A., Wiki Atoms: Contributions to Wikis as Atomic Units, Virginia Tech, USA
  
• Chidlovskii B., Faddoul, JB., Sharing the Collective Intelligence between E-mail Applications, Xerox Research Centre Europe, France
  
• Convertino G., Hanrahan B.,  Kong N., Weksteen T., Bouchard G., Archambeau C., Chi E.H., Mail2Wiki: Low-Cost Sharing and Organization on Wikis, Palo Alto Research Center (PARC) and Xerox Research Centre Europe, USA & France
  

2. Organizers

Gregorio Convertino is a research scientist at PARC in its Augmented Social Cognition team, which investigates and designs social and collaborative tools for enterprises/ consumers.

Antonietta Grasso is a research manager at the Xerox Research Centre Europe. Her Work Practice Technology group informs the design of tools in support of cross-organizational teams through field studies.

Giorgio De Michelis teaches Theoretical Computer Science and Interaction Design at the University of Milano, Bicocca. In 2008 he created a start-up aiming to build a novel operating system for workstations, embodying a situated language-action perspective.

David R. Millen is group manager of Social Software Research at IBM T.J. Watson Research Center. His group develops new social software applications, and explores the social, business, and technological implications of these through field studies.

Ed H. Chi is a senior research scientist and area manager of the Augmented Social Cognition group at PARC. His group conducts studies and develop tools to better understand and augment how groups remember, think, and reason.