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Understanding and changing requirements development practices in enterprise system development
Conferences & Talks

2008 Academy of Management Annual Meeting

8 August 2008 - 13 August 2008
Anaheim, California, USA



We report a field study of interactions between users and designers who were specifying requirements for an enterprise system. Conversations were tape-recorded and analyzed over time as participants worked together to develop requirements. The detailed analysis revealed a four-stage learning model that characterizes requirements development as a pathway from syntactic, to semantic, and to pragmatic nature of requirements. The findings led us and designers to co-develop a new requirements development methodology. The methodology was deployed through training sessions within the IT organization.


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