careers

Ethnography Researcher/Practitioner/Project Manager

We seek practicing ethnographers who can lead a growing set of ethnography projects for our commercial customers in Japan.  The positions will be based in Japan and will work closely with our U.S.-based ethnography group to import methodologies and practices.

Responsibilities:

• Design and conduct ethnographic studies for commercial customers
• Ensure client commitments are addressed and deliverables are of top quality
• Establish and build relationships with client project sponsors
• Conduct regular project reviews
• Provide business expertise and direction to projects
• Manage customer expectations and changes to scope or project direction
• Work with business development to support the closing of new deals and follow-on projects
• Work with business development and researchers with interdisciplinary background to design and develop marketable ethnographic services
• Work with marketing to generate sales and marketing materials for ethnographic services
• Helping recruit bilingual (Japanese/English) ethnographers to staff the projects, as needed

Requirements:

• 3 years experience in conducting ethnographic studies or the delivery of ethnographic services for corporate customers globally
• Strong competency in using a wide range of ethnographic methods in business settings, including use of video for data collection, analysis, and reporting
• The ability to lead projects
• The ability to present work effectively and persuasively
• Ability to travel extensively
• Japanese and English language/cultural fluency

Desirable experience include:

• Expertise in ethnomethodology, interaction analysis and behavioral analysis
• Expertise in human-computer interaction research, qualitative & quantitative data analysis, user experience design
• Ph.D. or equivalent experience, MBA or equivalent experience a plus