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James Glasnapp in the news
Mobile Ordering Lets Customers Cut in Line — and That’s a Problem
26 February 2017 | Venture Beat
by James Glasnapp, PARC (guest author)
I’m a social scientist who specializes in ethnography. Focusing on the user is at the forefront of my work, and it also seeps into my personal life, because I am a user of so many things myself. As a result of my hyper-awareness of UX, I’m often tortured by my own experiences with products. One area in which I see need for improvement is the experience of mobile ordering versus physically standing in line.
What Carpoolers Really Want
Who will build the great disruptive carpooling app of the 21st Century?
14 December 2016 | The Atlantic: CITYLAB
by Laura Bliss
Nine Requirements for a Successful Private Ridesharing System
29 November 2016 | TechCrunch
by James Glassnapp, PARC
The future of urban mobility is rapidly changing as drivers look for safer and more effortless ways to move from point A to point B. While autonomous vehicles are on the horizon, ridesharing options are expanding beyond Uber and Lyft to incorporate drivers of single-occupancy cars to accept other riders on their commutes.
PARC Tackles Parking
9 July 2013 | Bacon's Rebellion
by James A. Bacon
"James Glasnapp, a senior researcher with PARC, discovered that there can be a wide gap between theory and reality. As an ethnographer — a researcher who studies the behavior of people in natural settings — he and his team members conducted close-up studies of parking in California communities that allowed the PARC parking team to fine-tune its product both before and after commercializing it last year in downtown Los Angeles."
Make Your Outlook Inbox Smarter with Meshin [INVITES]
30 August 2010 | Mashable
by Christina Warren
"Quick Pitch: Meshin is an Outlook sidebar that organizes information contextually so that you can work faster and smarter.
Genius Idea: Using semantic technology and natural language processing, Meshin can take information from your inbox and connect it with related information on the web and conversations on social networks. Meshin is a Xerox-funded project incubated at PARC, where the Meshin team has worked on developing semantic technologies to create what they call 'context-aware information services'. In other words, this is technology that can go beyond keyword matching and create actual meaning."