Revisiting the visit: understanding how technology can shape the museum visit
This paper reports findings from a study of how a guidebook was used by pairs of visitors touring a historic house. We describe how the guidebook was incorporated into their visit in four ways: shared listening, independent use, following one another, and checking in on each other. We discuss how individual and groupware features were adopted in support of different visiting experiences, and illustrate how that adoption was influenced by social relationships, the nature of the current visit, and any museum visiting strategies that the couples had. Finally, we describe how the guidebook facilitated awareness between couples, and how awareness of non-guidebook users (strangers) influenced use.
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Grinter, R. E. ; Aoki, P. M. ; Hurst, A. ; Szymanski, M. H. ; Thornton, J. D. ; Woodruff, A. Revisiting the visit: understanding how technology can shape the museum visit. ACM 2002 Conference on Computer Supported Cooperative Work (CSCW 2002); 2002 November 16-20; New Orleans; LA; USA. NY: ACM Press; 2002; 146-155.
Copyright © ACM, 2002. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in CSCW 2002 http://doi.acm.org/10.1145/587078.587100