Taking email to task: the design and evaluation of a task management centered email tool
Email has come to play a central role in task management, yet email tool features have remained relatively static in recent years, lagging behind users' evolving practices. The Taskmaster system narrows this gap by recasting email as task management and embedding task-centric resources directly in the client. In this paper, we describe the field research that inspired Taskmaster and the principles behind its design. We then describe how user studies conducted with "live" email data over a two-week period revealed the value of a task-centric approach to email system design and its potential benefits for overloaded users.
Bellotti, V. ; Ducheneaut, N. ; Howard, M. A. ; Smith, I. E. Taking email to task: the design and evaluation of a task management centered email tool. ACM Conference on Human Factors in Computing Systems (CHI 2003); 2003 April 5-10; Fort Lauderdale; FL. NY: ACM; 2003; 345-352.