Expert systems in (inter)action: diagnosing document machine problems over the telephone

• Workplace studies: recovering work practice and informing system design

citation

Whalen, J. ; Vinkhuyzen, E. Expert systems in (inter)action: diagnosing document machine problems over the telephone. In Luff, P., Hindmarsh, J., and Heath, C., editors. Workplace studies: recovering work practice and information system design. Cambridge, UK: Cambridge University Press; 2001; 92-140.