The new sensemakers: what's the next thing beyond search? sensemaking
Everyone engages in sense-making whether searching the Web, wading through boxes of documents or analyzing volumes of message traffic. Computers have a role to play, not just in processing ever-increasing amounts of information faster, but in augmenting our abilities to make sense of it all. Cognitive task analysis is the key to understanding sense-making activities and finding the technological leverage points.
Stefik, M. J. The new sensemakers: what's the next thing beyond search? sensemaking. Innovation Pipeline. 2004 December; 2 (10): 13.