Conversation analysis and the user experience
We present a case study of the design of an electronic guidebook, focusing on how conversation analytic principles played a role in the design process. Specifically, we discuss how principles of storytelling were relevant to visitor experience with the guidebook. We then discuss how the guidebook project has inspired our work in social, mobile audio spaces. We describe some as yet unrealized concepts for adaptive audio spaces.
Woodruff, A. ; Aoki, P. M. Conversation analysis and the user experience. Digital Creativity. 2004; 15 (4): 232-238.