Understanding and changing requirements development practices in enterprise system development
This paper reports a field study of interactions between users and designers who were specifying requirements for an enterprise system. Conversations were tape-recorded and analyzed over time as participants worked together to develop requirements. The detailed analysis revealed a four-stage learning model that characterizes requirements development as a pathway from syntactic, to semantic, and to pragmatic nature of requirements. The findings led us and designers to co-develop a new requirements development methodology. The methodology was deployed through training sessions within the IT organization.
Yamauchi, Y. Understanding and changing requirements development practices in enterprise system development. 2008 Academy of Management Annual Meeting; 2008 August 8-13; Anaheim, CA.