Cases of online learning communities in a large enterprise
This position paper reports on our ongoing study of the deployment of nine online learning communities in a large enterprise, which we will call DocServices. The paper proposes a conceptual model, summarizes the profiles of the different communities and the intervention (programs and tools introduced), and then outlines the ongoing in-depth investigation of few significant cases of communities.
Convertino, G.; Pirolli, P. L.; Chi, E. H.; Vicario, T.; Stricker, T. M.; Vastola, G. S. Cases of online learning communities in a large enterprise. Social Mediating Technologies workshop at CHI 2009; 2009 April 4; Boston, MA.