The work practice center of excellence
The Work Practice Center of Excellence was established to help a business group deliver solutions that are founded on existing work practices and therefore fit better in their customer's organizational ecology. The project developed and successfully delivered a multilevel curriculum and method for teaching consultants without prior social science expertise how to conduct work practice analysis.
Plurkowski, L.; Szymanski, M. H.; Wall, P.; Koomen, J. The work practice center of excellence. In Making work visible: ethnographically grounded case studies of work practice, edited by Margaret H. Szymanski and Jack Whalen. Cambridge, UK: Cambridge University Press; 2011; 336-343.