Integrating local and remote worlds through channel blending

• ACM Conference on Computer Supported Cooperative Work

Recent advances in ubiquitous technology have greatly changed the way people stay connected. We conducted an in-depth video shadowing study to observe how close-knit groups use all the technology at their disposal to stay in touch and share their lives. We observed a pattern of related behaviors that we call channel blending, the integration of interactions and content over multiple channels into one coherent conversation, often including both local and remote participants. Channel blending is the opposite of multitasking in that it involves merging many lines of focus into one, rather than switching attention between them. We discuss ways technology could better support this emerging style of multichannel content-sharing and communication.

read more

• download PDF (331K)

citation

Isaacs, E.; Szymanski, M. H.; Yamauchi, Y.; Glasnapp, J.; Iwamoto, K. Integrating local and remote worlds through channel blending. ACM Conference on Computer Supported Cooperative Work; 2012 February 11-15; Seattle, WA.

copyright

Copyright © ACM, 2012. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in ACM Conference on Computer Supported Cooperative Work