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Practical strategies for integrating a conversation analyst in an iterative design process

 
 
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Woodruff, A. ; Szymanski, M. H. ; Grinter, R. E. ; Aoki, P. M. Practical strategies for integrating a conversation analyst in an iterative design process. ACM Conference on Designing Interactive Systems (DIS 2002); 2002 June 25-28; London, UK. NY: ACM; 2002; 255-264.