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Integrating local and remote worlds through channel blending
by Ellen Isaacs, Peggy Szymanski, Yutaka Yamauchi and James Glasnapp Bertrand
Recent advances in ubiquitous technology have greatly changed the way people stay connected. Based on an in-depth video shadowing study, PARC and Sony observed a pattern that we call "channel blending" (as opposed to multitasking) -- the merging of local and remote interactions and content over multiple channels, times, and places into one coherent conversation. We discuss ways technology could better support this emerging style of multichannel content-sharing and communication.
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