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De-risking Disruption (keynote)
Conferences & Talks

SVCTBA 2017 Smart City Conference

2 June 2017
San Jose City Hall Rotunda, San Jose, California



Many sectors are facing unprecedented disruption and parallel opportunity from new digital technologies.  Sensing and computation potentially anywhere, machine learning and AI to make sense of real time data, and cloud based services all promise to both upend traditional channel-based product markets and to empower citizens and consumers alike with new knowledge to make better decisions.  In such a world, how do organizations transform not just services but operations, mindset, clock speed?  Through engaging case examples from PARC’s experience I will illustrate some of the smart processes, agile cultural mechanisms, and new metrics, that enable more rapid learning and transformation to a smarter world.