Collaboration: Designing the future of how we work, play, live, and learn together



George E. Pake Auditorium, PARC 2010-06-08


Lin Brown
Alison Ruge
Oliver Wenz
Jenni Kim

Collaboration: Designing the future of how we work, play, live, and learn together


User experience experts from several Cisco teams will discuss design techniques and lessons learned in applying today's and tomorrow's technologies to collaboration. These technologies will change the way we work, play, live, and learn. By designing great collaboration user experiences, BayCHI UX professionals are playing a part in changing the world. These Cisco experts will share their insights with you.


Lin Brown, Ph.D., is director of User Experience at Cisco. His teams in San Jose and Bangalore design user experiences for a wide variety of Cisco products, services, and solutions, from data center to DVRs to smart buildings and smart cities. He has many years of industry experience at Xerox, Sun, Inktomi, and Cisco. He earned a Ph.D. at Georgia Tech, and is author of the book Human Computer Interface Design Guidelines.

User Research on Collaboration Using Today's and Tomorrow's Technologies

Alison Ruge will discuss trends in understanding how users collaborate using today's and tomorrow's technologies. She will make a case for how management and designers might think about the user experience of collaboration, what kinds of design instruments and cultural transitions may be needed and the implications for how job roles evolve to meet the changing landscape of work in a collaborative environment.

Alison Ruge has been advocating for users, evangelizing for user experience and leading user research projects for product and business model design projects for nearly 20 years. She managed the qualitative research team at New York's Organic Online office during the dot-com era, created the Interaction Design group at the Mayo Clinic in Rochester, Minnesota, and has been integral to Cisco's Voice Technology Group's user-centered design process since its inception in 2004. She received her Master's degree from the University of Pennsylvania's Annenberg School for Communication, specializing in interactive design for intrinsically motivating user experiences.

Designing Great User Experiences with Global Teams

Oliver Wenz says better user experiences need to be created by more fragmented teams across the globe to stay in the game. This conversation explores challenges and shares solutions for designers, the design process, and design tools to stay on top and deliver solutions of excellence.

Oliver Wenz heads the user experience design at Cisco/Webex. His teams in Santa Clara and Shanghai design award-winning products and solutions for consumer and enterprise applications, social networking, instant messaging, voice, video, on-line meetings and mobile applications. Oliver loves designs that are simple, relevant, and fun. Design work included clients like L'Oreal, TDK, Phil Collins, BMW, Audi, Ford, WalMart, Hallmark, HarmanPro, Motorola, and others. Oliver holds an MBA from the University of Cologne/Germany with advanced studies in industrial design at University of Wuppertal/Germany.

New Ways to Use Video for Collaboration

Jenni Kim will talk about Cisco Show and Share, an enterprise social video system. She'll walk through the contextual design process used to identify critical features and share key findings on video collaboration in the Enterprise.

Jenni Kim is a user experience manager for Cisco Digital Media Systems. Jenni and her team drive the creation of designs for web, TV, and phone for the digital media product portfolio. Previously, Jenni led the User Experience program for, helped establish the first set of UE standards for the Cisco web site, and pioneered many programs to help promote the user-centered design process across Cisco. Jenni received her BA in Mass Communications from UC Berkeley.


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