Collective Intelligence In Organizations: Toward a Research Agenda
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Speakers
Collective Intelligence In Organizations: Toward a Research Agenda
A new generation of web tools is penetrating organizations after successful adoption within the consumer domain (e.g., social networking; sharing of photos, videos, tags, or bookmarks; wiki-based editing). These tools and the collaborative processes they support on the large scale are often referred to as Collective Intelligence (CI).
This workshop, co-organized by PARC, XRCE, IBM Research, and University of Milano-Bicocca, will focus on CI tools for collaboration in work-related settings, especially for task forces now increasingly common in industry and government. The workshop is aimed at refining the problem; summarizing pioneering work on CI in general (i.e., exemplars of practices and tools); presenting specific design requirements, CI tools, and/or new methods; and ultimately developing a research agenda that specifically addresses the problem of supporting CI among knowledge workers in organizations.
Information For Workshop Attendees
1. Before the Workshop
You will get an invitation via email: register and use the private wiki: http://ciorg.wikispaces.com
Please read the other participants' position statements before the workshop [see right sidebar or wiki] to ensure familiarity with the experiences and goals of other attendees -- especially because only 6 of the 18 position papers will be presented. Since two discussants will also be paired to each presented paper, discussants will need to be prepared to ask a question of the presenter during the Q&A portion.
2. Workshop Schedule
Section 1 (9:00 - 10:30)
- Introductions, followed by two invited talks by: (1) David Millen, IBM Research; and (2) Josh Richau, Jive Software.
Break (10:30 - 11:00)
Section 2 (11:00-1:00)
- Short presentations (10 minutes + 5 for questions) of 6 position papers, which were chosen because they offer a wide range of different topics and perspectives that we expect will broaden the workshop group discussion
- Designated discussants will pose questions to presenters as part of each presentation
Lunch and Posters/Demos (1:00-2:00)
- Participants (labeled with a *) will give a 3-5 minutes preview of their paper using the poster
Section 3 (2:00 - 4:00)
- Brainstorming to outline the key discussion topics for the day; participants will divide into small groups, moderated by the attending workshop organizers and invited speakers, and sketch a proposed research agenda [see Workshop Themes and Design Questions below for potential topics]
Break (4:00-4:30)
Section 4 (4:30-6:00)
- Reconvene to summarize directions identified during the breakout discussions, survey key research, outline a research agenda with specific tasks for the group, check interest in publication plans and re-edition of the workshop, and regroup
Dinner (TBD)
Workshop Themes & Design Questions
Themes
- Empirical studies of work practices in organizations, e.g., case studies of taskforces illustrating practices and design requirements
- Designs of new software tools or proof-of-concept prototypes supporting CI in task forces, communities, or in-depth evaluations of tools already deployed that support CI in organization
- Theoretical contributions on collective intelligence, crowdsourcing, and community-based learning in organizations, which can directly inform design and research
- Cases of multidisciplinarity research showing the interplay between field studies, analysis of requirements, and development of CI tools
Design Questions
- What are the information sharing processes that constitute the context to the various activities and what features of CI tools that can capture these?
- What are available traces from previous activities and how they be exploited for the current activity?
- What is the degree of domain modeling that the tools need to support to leverage content created and shared?
- What visualizations and abstractions can help to monitor and make sense of the activities of others?
- How do organizational mechanisms such as trust, motivation/incentives, attribution, traceability of information and activity flows; how can they be 'designed in' (modeled or accounted for in) the CI tools?
- What mix of research methods, such field studies and logs analysis, are suitable for CI research and design?
Additional information
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