Sensemaking with tweeting: exploiting microblogging for knowledge workers

Details

Event

CHI 2010 Microblogging Workshop

2010 April 11; Atlanta, GA

Speakers

Suh, Bongwon
Lichan Hong
Convertino, Gregorio
Chi, Ed H.
Event

Sensemaking with tweeting: exploiting microblogging for knowledge workers

Just because the rules surrounding microblogging services are simple does not mean that tools support for them should be simple too. Microblogging generates volumes of interesting social content, but there is a lack of frameworks and tools that allow us to exploit such information and enhance knowledge workers sensemaking. Beyond adoption, we believe that new promising research directions on microblogging include designing and evaluating tools that extract and exploit social information. In this paper, we discuss a number of ways to exploit microblogging in support of two recurrent sensemaking tasks: (1) when a user is seeking information (information foraging and active exploration) and (2) when information is delivered to the user (awareness and passive monitoring).

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