Towards community-centered support for peer-to-peer service exchange: rethinking the timebanking metaphor
Details
Toronto, ON Canada. Date of Talk: 4/29/2015
Speakers
Victoria M E Bellotti
Event
Towards community-centered support for peer-to-peer service exchange: rethinking the timebanking metaphor
Commercial peer-to-peer service exchange businesses, such as AirBnB, Lyft and TaskRabbit, are expanding rapidly, but their non-profit counterparts are lagging behind. We conducted a field study of the most prominent of these, timebanking; a system in which 'time dollars' are earned and spent by people providing services for and receiving them from each other. Our study exposed problems with the very metaphor of banking itself, which deter participation. In this paper we discuss how these problems can be tackled with user experience design for systems supporting timebanking. Our design ideas emphasize the personal and social benefits of participation, and avoid such unappealing concepts as debt and neediness that the timebanking metaphor falls afoul of.
Additional information
Focus Areas
Our work is centered around a series of Focus Areas that we believe are the future of science and technology.
Licensing & Commercialization Opportunities
We’re continually developing new technologies, many of which are available for Commercialization.
News
Our scientists and staffers are active members and contributors to the science and technology communities.