Delivering User Experience

User Experience is a much broader notion than User Interface, encompassing traditional human-computer interaction, but also systems issues. At one extreme, an autonomic system could provide a great user experience by avoiding the user interface altogether. At another extreme, the ergonomics of a physical device can make or break a user experience. In this talk, I will give some case studies of research projects that significantly impact the user experience, and talk about what it takes to get such research out into the world.

Presenter(s)

Dr. Steve Cousins is the senior manager of the User Experience Research (USER) group at IBM's Almaden research center in San Jose. He came to Almaden from PARC, where he managed the Advanced Systems Development lab and worked on delivering PARC's innovation to Xerox and the world. Steve received his PhD in Computer Science from Stanford University, working on user interfaces for digital libraries. While at Stanford, he consulted at Interval Research. Before moving to the west coast, Steve did research in medical informatics at Washington University in St. Louis, where he also received his BS and MS in Computer Science.