Can you ever trust a wiki? Impacting perceived trustworthiness in Wikipedia

Details

Event CSCW 2008

Authors

Suh, Bongwon
Chi, Ed H.
Technical Publications
November 8th 2008
Wikipedia has become one of the most important information resources on the Web by promoting peer collaboration and enabling virtually anyone to edit anything. However, this mutability also leads many to distrust it as a reliable source of information. Although there have been many attempts at developing metrics to help users judge the trustworthiness of content, it is unknown how much impact such measures can have on a system that is perceived as inherently unstable. Here we examine whether a visualization that exposes hidden article information can impact readers' perceptions of trustworthiness in a wiki environment. Our results suggest that surfacing information relevant to the stability of the article and the patterns of editor behavior can have a significant impact on users' trust across a variety of page types.

Citation

Kittur, A.; Suh, B.; Chi, E. H. Can you ever trust a wiki? Impacting perceived trustworthiness in Wikipedia. 2008 ACM Conference on Computer Supported Cooperative Work (CSCW 2008); 2008 November 8-12; San Diego, CA. NY: ACM; 2008: 477-480.

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