Is Twitter a good place for asking questions? A characterization study

Details

Event Accepted for the International AAAI Conference on Weblogs and Social Media (ICWSM 2011)

Authors

Sharoda A Paul
Lichan Hong
Chi, Ed H.
Technical Publications
July 17th 2011
People often turn to their social networks to fulfill their information needs. We conducted a study of question asking and answering (Q&A) behavior on Twitter. We found that the most popular question types were rhetorical and factual. Surprisingly, along with entertainment and technology questions, people asked personal and health-related questions. The majority of questions received no response, while a handful of questions received a high number of responses. The larger the askers network, the more responses she received; however, posting more tweets or posting more frequently did not increase chances of receiving a response. Most often the follow relationship between asker and answerer was one-way. We provide a rich characterization of Q&A in social information streams and discuss implications for design.

Citation

Paul, S. A.; Hong, L.; Chi, E. H. Is Twitter a good place for asking questions? A characterization study. International AAAI Conference on Weblogs and Social Media (ICWSM 2011); 2011 July 17-21; Barcelona, Spain.

Additional information

Focus Areas

Our work is centered around a series of Focus Areas that we believe are the future of science and technology.

FIND OUT MORE
Licensing & Commercialization Opportunities

We’re continually developing new technologies, many of which are available for¬†Commercialization.

FIND OUT MORE
News

PARC scientists and staffers are active members and contributors to the science and technology communities.

FIND OUT MORE